What We’re Doing
Since founding Coinmach in NYC over 65 years ago, New York has made us who we are. It’s the city we call home and it’s where we gained the momentum to grow into the national company we are today. We’ve made some major changes over those years, including recently acquiring digital-technology laundry experts Mac-Gray and SDi Laundry Solutions. These acquisitions took place with the help of our new equity partner and owner, Pamplona Capital. Learn more.
In bringing Mac-Gray and SDi into the fold, we created the new over-arching company CSC ServiceWorks, consolidating all service nationwide into one comprehensive network of sales representatives, technicians and help desk representatives.
We admit that it hasn’t been an easy couple of years. There is always room for better communication on how our changes would impact you, our loyal customers. We want you to know that every step we’ve taken has been to add value to the services available to you, and to enhance the resident experience.
And we’ve learned some lessons along the way. CSC ServiceWorks may be the largest provider of multifamily laundry nationwide, but just like in all families, that means more when we’re proactively fostering the relationships that made us who we are.
Creating this website specifically for our New York market is just one of the things we’re doing to improve your laundry experience. Our entire team is committed to:
Significantly improved service turnaround: We have implemented new systems to insure timely parts distribution, replenishment and inventory tracking. The result? Repairs completed on the first call with no need to return due to not having a part. Our 105 active service technicians and 8 service managers are deployed in your neighborhoods every day allowing us to respond quicker than ever!
Investment in the most advanced digital laundry technologies available: Whether its payment systems, service request apps, or online access to your laundry center data 24/7, we are committed to upgrading the laundry centers of New York with the best in leading-edge technology.
New York-exclusive service and support: We are reaching out through channels made especially for you, to strengthen our relationships and focus on supporting those who have supported us.
We welcome your input on how we can better serve the New York Metro area.